Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Thank you so much for your terrific presentation during our recent management conference. Our managers found your content to be very relevant. You provided real-world specific information on how they can utilize specific techniques for working through change situations. Comments included: “She is an excellent and well-spoken communicator.” “Excellent motivational speaker. Should be invited back...” “dynamic, solid information.” These are high compliments coming from a group of broadcast managers who understand the critical importance of solid content delivered in an entertaining manner!
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