Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Your enthusiastic, animated, and audience-involved delivery was the best we have ever had. The message was ideally suited to our large and widely varied group. The wide range in age, experience, education, and responsibility in our audience was handled with such ease.
Ohio Department of Transportation
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