Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
You did an excellent job at our breakfast meeting for the Human Resources Association of Central Ohio. It was one of the best meetings this year! Your ratings were superior especially considering the fact that our members tend to be difficult to impress as they hear a lot of speakers in their line of work. On a scale of 1 to 5 (5 being “excellent”), our members gave you a 4.9 on your delivery!
Human Resources Association of Central Ohio
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