Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
You were simply fantastic! Being at the end of a conference is a challenge of its own, to keep people’s attention as their minds shift toward leaving and their energy eggs. You were so entertaining, so engaging, and so thought-provoking that the group, instead of fading was highly charged and connected. You are clearly one of the best speakers I have seen.
The Ohio State University
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