Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Participants in Patti’s workshops consistently rate her work as excellent. Some have written on their evaluations that her training exceeded their expectations, which is not a rating included on the form. She knows her subject well and conducts a lively and entertaining class.
Ohio Environmental Protection Agency
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