Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
Download issue in Acrobat Portable Document Format (.PDF)
Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Patti presented her change program to over 13,000 of our employees in our integrated healthcare delivery system. Her program and book are life-changing as she shares practical, easily implemented tools and strategies to deal with nonstop change. Her heart for those struggling with change is valued at a time when people are overwhelmed and fearful. This book motivates all of us to move forward a non-stop change environment!
ProMedica Health System
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