Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
You are an outstanding motivational speaker. As I glanced around the room, it was obvious that you had everyone’s attention. Some comments included, “Patti is the best speaker I’ve heard in quite awhile. The information was timely and useful!
LOMA (FLMI) Society of Ohio / Insurance
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