Thank you for being part of my life! I am so grateful for the privilege to serve such a wide range of organizations to impact change in people personally and in their workplaces. With Thanksgiving (in the USA) next week, I like to focus on what I am personally thankful for. As a family, I enjoy the tradition we have during our Thanksgiving meal for each person to share 3 things that they are thankful for in the past year.
If you Google gratitude you will find thousands of articles and studies touting the benefits that people experience if they incorporate thankfulness in their life. Here are some of the top research-based reasons for practicing gratitude:
Action Plan: What will you do in the next week to increase your gratitude?
Happy Thanksgiving and I hope you have a grateful week!
As a result of your work with us, we have made a steadfast commitment to make superior customer service a competitive advantage for our bank. And to date, the results of your program have been remarkable: • Customer complaint letters have declined 90%; • Customer compliment letters have increased nearly 50%; • Regulatory complaints are at an all-time low for our region. We could not have done this without you. I cannot tell you how many people have thanked our executives for bringing this program to Western Michigan. That is amazing considering that this program was “mandatory attendance” – our staff’s excitement about the program is truly a reflection of your talent and ability to hold the attention of a “captive” audience!
Fifth Third Bank
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