Gallup recently surveyed retail banking customer and found that only 26% of bank customers who had not recently had a problem considered themselves extremely satisfied with their bank versus 51% who had experienced a problem but were extremely satisfied with the way it was handled. For most banks, the bottom-line is impacted by how well your employees handle customer problems and whether or not they keep your current customers loyal to your bank.
Here’s What People are Saying:
If you want to improve customer service in your bank then Patti Hathaway’s new book is a must read! It contains a wealth of information that can be easily incorporated into your business and it will have a positive impact on the bottom-line results. Ms. Hathaway’s approach is convincing, practical and lasting.
Patti Hathaway hits the mark with sensible, practical and most importantly actionable ideas. In her light hearted style she ties this together with actual real life examples. Her book will be a great inspiration for our team and will provide a true payback for our customers and our employees.
A unique and memorable approach to providing exceptional customer service to banking customers. Patti Hathaway provides fundamental skills that are essential for building customer loyalty in banks today.
| Banking Secrets for Customer Loyalty: Handling Customer Problems – Softcover book |
B230
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$6.95
|
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| Banking Secrets for Customer Loyalty: Handling Customer Problems – Ebook |
EB240
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$4.97
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Discover proven, practical Rudolph secrets for building customer loyalty. Gain renewed enthusiasm from hearing how others are delivering exceptional customer service. A 73-minute live presentation with Patti.
| Rudolph Secrets for Customer Loyalty – 73 Min. CD Audio |
C120
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$6.95
|
Simply satisfying your customers will not be enough for you to succeed in today’s competitive marketplace. You must deliver such exceptional service that your customers become loyal to you and refer others to you! Discover powerful ideas that will give you the edge in pleasing today’s demanding customers. Topics include: Tips for Making a Lasting Impression; Phone Tips; Dealing with Angry Customers; Attitude Tips; Tips for Increasing Employee Loyalty; Managing Customers Through Your Company’s Changes; Tips for Building Your Repeat and Referral Business.
| 107 Tips for Developing Customer Loyalty – Booklet |
BL210
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$5.00
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| 107 Tips for Developing Customer Loyalty – E-booklet |
EBL220
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$2.97
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Other people will reflect your attitude – do you need a smile? When stress levels are high and you need a smile – you can have one now! Just put one of these full-color laughter-reducing smiles in front of you and you and those around you will get a great big smile on your face. They make a great gift for co-workers, employees, and customers. Patti really enjoys using hers in the car. Order one for everyone for your next big customer service event or to help you deal with the stress of change or being a leader!
We have multi-cultural (brown) smiles available on request. You will be sent a white smile(s) unless you request otherwise.
| 1 Smile-on-a-Stick |
S150
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Sold Out
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| 10 Smiles-on-a-Stick |
SBUN16
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Sold Out
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| 100 Smiles-on-a-Stick |
SBUN17
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Sold Out
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Patti will autograph her Full-color Matted and Framed 11 x 17 Quotoon.
“To provide exceptional, loyalty-creating customer service, you need to provide Rudolph-the-red-nosed-Reindeer Service!”
| Customer Service Quotoon |
Q140
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$34.95
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Includes the book Banking Secrets for Customer Loyalty: Handling Customer Problems, “Rudolph” Secrets for Customer Loyalty (73 minutes CD/audio program – not cassette), and one Rudolph 11 x 14 Quotoon.
Retail Value: $85.60
| Creating Loyal Customers Bundle |
BUN100
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$47.00
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