The Resistance Cycle in Change. Discover the four phases of resistance that people go through when enduring change. Learn the typical ways people react to change and how it impacts them personally.
Download issue in Acrobat Portable Document Format (.PDF)
Audio Excerpts:
“Mourning the Past” (2.58 minutes)
“Our Natural Reactions to Change” (13.35 minutes)
It was a pleasure to have you back to Westfield. Your presentation on improving service was both inspirational and educational. Everyone was particularly impressed with your preparation. We can highly recommend you as an excellent presenter who will bring value and motivation to a meeting. We received a lot of bang for the buck.
Westfield Companies
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