Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Your engaging presentation style, props, and participant materials provided timely insights into that amalgam of skills required for successful change agents. The response has been extremely positive. Our time spent with you was entertaining, informative and a sincere pleasure.
Purdue University
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